At Amaroo Hills, we strive to provide products that are good for people and good for the environment. We work every day to fulfill that mission with excellence. We are convinced that our meats are of the highest quality, and we guarantee that you will be 100% satisfied with our products. If our products do not meet any of the standards listed below, notify us within 2 days of receiving your order and we will refund the appropriate amount or replace any damaged products.

Satisfaction Guarantee

We will accurately fulfill every order.

• If we did not correctly fulfill your order, tell us! We will gladly fix our mistake.

All of our products are frozen when shipped and will be mostly frozen or chilled upon delivery. We do not guarantee that our products will be completely frozen upon arrival. It is perfectly safe to place chilled meat back in the freezer when your order arrives (most meat you buy from the grocery store has been frozen and thawed before you purchase it).

• If your products are 41 degrees Fahrenheit or higher or if the vacuum seal packaging is broken upon delivery, please let us know immediately. 

We guarantee that every order will arrive within 3 business days of the ship date.

• If your order is delayed longer than 3 business days during transit, let us know immediately and we will work with UPS to resolve the issue and get fresh products to your door as quickly as possible.

Each order will be shipped to the address that is entered at checkout.

• PLEASE double check your address before you place an order. We are not responsible for orders sent to an incorrect address if that address is the one entered at checkout. 

Each customer will be satisfied with the quality of the products delivered.

• If there is anything about your products that is less than excellent, let us know immediately and we will work with you to make it right!

REFUND CONTACT INFO

If you are not satisfied with your order, please contact us immediately via text/call at 615-510-7542 or via email at info@amaroohills.com.

TIME

To be eligible for a refund or a replacement, you must notify us that your order does not meet the standards listed above within 24 hrs of receiving your order

METHOD OF REFUND

If a refund is approved by Amaroo Hills, the total refunded amount will either be placed back on the credit card that was used to pay for the order or sent as a discount code that can be applied to a future order. If the refund is sent to a credit card, the total refunded amount should be available within 5-7 business days. If the refund is to be sent via a discount code, the code should arrive via email within 1-3 business days. 

RETURNS

Due to the fact that Amaroo Hills' products are perishable, we do not accept returns. If the condition of the products in your order does not meet the standards listed above, then you may be eligible for a refund or a replacement.