Which carriers do you use?

We use UPS and FedEx to ship orders. The UPS shipping methods that we offer include Ground, 3-Day Select, 2nd Day Air, Next Day Air Saver, Next Day Air, Next Day Air Early A.M. The only FedEx shipping method that we offer is 2-Day, and it is offered only to customers whose shipping address is outside of our UPS Ground Shipping zone.

Where do you ship?

We will ship anywhere in the contiguous United States. We cannot ship to PO boxes because UPS will not deliver packages to PO boxes. Please make sure that your address is correct before finalizing your order. Amaroo Hills is not responsible for incorrect shipping addresses.

Which states are in your UPS Ground Shipping Zone?

To ensure that all products arrive mostly frozen or chilled, we ship via UPS Ground only to states that are within 2-3 ground shipping days from our farm. The states that are in that range are AL, AR, CT, DE, DC, FL, GA, IL, IN, IA, KY, LA, ME, MD, MI, MN, MS, MO, NJ, NY, NC, OH, PA, SC, TN, VA, WV, & WI.

When do you ship?

We ship only on Mondays and Tuesdays each week to ensure that no shipments sit over the weekends. If an order were to sit over the weekend, the meat would thaw completely and become unusable. Most orders arrive within 2-3 business days. No orders will be delivered on Saturday, Sunday, or Monday. 

Do you ship on holidays?

We will not ship on the following holidays: Memorial Day, Labor Day, the week of Christmas, the Tuesday before Thanksgiving, or the week of the 4th of July.

How are orders packaged for shipment?

All products are packed in 1 ¾ inch thick styrofoam insulated boxes and then placed inside cardboard boxes with at least 5 lbs of dry ice to keep your products as cold as possible during transit.

Can I pick up my order on the farm?

Local customers are welcome to pick up orders on the farm. To pick up your order at one of our farms, select "On-Farm Pickup" at checkout and then call or text Alan at (615) 519-0333 to schedule your pickup time. 

How are shipping charges calculated?

There is NO SHIPPING MARKUP. The cost returned at checkout is the carrier fee + the styrofoam cooler cost + the dry ice cost. Once you enter your address at checkout, various shipping options will be shown to you along with their respective costs. Your shipping cost per lb of meat will always be lower on larger orders.

What should I do there is a problem with or damage to my shipment?

Please see our Refund Policy.

How should I unpack my order?

If there is any dry ice remaining in the package when you open it, use gloves or an oven mitt to carefully dispose of it before removing the products from the package. BE CAREFUL. Dry ice can burn your skin. As you unpack your shipment, please notify us immediately if there are any damages or issues with your shipment (see our 100% Satisfaction Guarantee). We do not currently take returns of the styrofoam coolers. However, the styrofoam cooler is reusable and we encourage you to reuse it if you are able.

How is emu oil shipped?

Emu oil always receives FREE SHIPPING via USPS Priority or UPS Ground. We ship oil products separately from meat products. Therefore, if you order both meat and oil, they will arrive in different packages and most likely at different times. We always do our best to get every order out as soon as possible and we will notify you once your order has shipped.