When do you ship?

We ship only on Mondays and Tuesdays each week to ensure same week deliveries and to ensure that no shipments sit over the weekends with the carriers. If an order were to sit over a weekend, the meat would most likely thaw completely and not be consumable. Orders MUST be received by 11 AM.  Eastern Time to ensure same week deliveries.  Most orders will be delivered within 2-3 business days. No orders will be delivered on Saturday, Sunday, or Monday. 

How are orders packaged for shipment?

All products are packed in 1 ¾ inch thick styrofoam insulated boxes which are placed inside corrugated cardboard boxes with at least 5 lbs of dry ice or an ample supply of gel packs to keep your products as cold as possible during transit.

Will my order arrive frozen?

All meat is shipped frozen, but may not arrive completely frozen solid. We guarantee that every order will arrive chilled (40 degrees Fahrenheit at the warmest). If your meat order is cold to the touch, it should be safe to consume and even to refreeze (see USDA guidance). However, if your products are at room temperature or warm to the touch upon arrival, please contact us immediately.

Can I pick up my order on the farm?

Local customers are welcome to place an order online and then make an appointment to pick up the order at one of our farms. See more info about farm pickups HERE

Where do you ship?  

We will ship to all 50 states within the U.S. We cannot ship to PO boxes because neither UPS nor FedEx will deliver packages to PO Box addresses. Please make sure that your address is entered correctly before finalizing your order. Amaroo Hills is not responsible for incorrect shipping addresses.

Which carriers do you use?

We use UPS and FedEx as our shipping providers. The UPS shipping methods that we offer include Ground, 3-Day Select, 2nd Day Air, Next Day Air Saver, Next Day Air, Next Day Air Early AM. We also offer FedEx 2-Day.

To which states do you ship via UPS Ground?

To ensure that all products arrive mostly frozen or chilled, we offer UPS Ground shipping only to locations that are within 2 UPS ground transit days of our farm. We offer expedited shipping services such as 2-Day or Overnight only to locations that are more than 2 UPS Ground transit days from our farm. The most affordable expedited shipping option that we are able to offer is FedEx 2-Day.

Do you ship on holidays?

We will not ship on the following holidays: Memorial Day, Labor Day, the week of Christmas, the Tuesday before Thanksgiving, or the week of the 4th of July.

How are shipping charges calculated?

There is NO SHIPPING MARKUP. The shipping cost displayed at checkout is the carrier fee + the styrofoam cooler cost + the dry ice or gel pack cost. Once you enter your address at checkout, various shipping options will be shown to you along with their respective costs. Your shipping cost per lb of meat will always be lower as the quantity of meat that you purchase increases.

What should I do if there is a problem with or damage to my shipment?

Please contact us immediately if there is any kind of damage to your shipment or if there appears to be something wrong with your products. Please read our Satisfaction Guarantee for specific details regarding refunds and replacements. 

How should I unpack my order?

If your order is packed with dry ice, use gloves or an oven mitt to carefully dispose of any remaining dry ice before removing the products from the package. BE CAREFUL. Dry ice can burn your skin. If your order is packed with gel packs, remove them and save them for future use if possible. As you unpack your products, please notify us immediately if there are any damages to or issues with your products (see our 100% Satisfaction Guarantee). 

How is emu oil shipped?

Emu oil always SHIPS FREE via USPS Priority or UPS Ground. We ship oil products separately from meat products. Therefore, if you order both meat and emu oil, they will arrive in different packages and will most likely arrive at different times. We always do our best to get every order out as soon as possible and we will notify you once your order has shipped.